Privacy policy.

Pincer Technologies is a UK company operating with clients in Malta and elsewhere. This page explains how personal data is handled when someone uses the website, submits an enquiry, books a call, or discusses a potential project.

It is written for website visitors, prospective clients, and clients who share information during scoping, workshops, grant-support work, software projects, data projects, or Zero workspace discussions.

The website may collect information submitted through forms, including name, work email, company or organisation context, project notes, preferred next step, and any details included in the message.

Where calls are booked through external scheduling tools, booking details such as name, email address, meeting time, and call context may be processed by that scheduling provider.

During project scoping or delivery, clients may share documents, files, records, exports, transcripts, data, screenshots, system access details, and other material needed to understand or deliver the work.

Information is used to respond to enquiries, assess project fit, prepare proposals, schedule calls, deliver services, support client systems, keep project records, and maintain the security and reliability of the website and related systems.

Client material is used only for the purpose of assessing, scoping, delivering, supporting, or improving the agreed work unless a different use is agreed in writing.

Document-heavy work may involve source material that contains personal data or confidential business information. Pincer Technologies treats this material as client-provided material and handles it for the agreed project purpose.

Zero and related document systems may process uploaded or supplied material to support search, OCR, translation, summarisation, chronology, extraction, or source-backed review. Outputs are working aids and should be checked against the original material before being relied on.

Pincer Technologies may use third-party providers for hosting, email, scheduling, analytics, security, storage, development infrastructure, payment processing where applicable, and other operational tools needed to run the website and deliver services.

Where third-party tools are used, information may be processed according to those providers' own terms, privacy notices, and data-processing arrangements.

Enquiry and project records are kept for as long as reasonably needed to respond, assess fit, prepare proposals, deliver work, maintain records, resolve issues, and meet legal, accounting, or operational requirements.

Where a client asks for material to be deleted or returned, Pincer Technologies will assess the request against any contractual, legal, security, backup, or operational requirements that apply.

The website may use essential cookies or similar technologies needed for security, authentication, forms, and basic site operation.

If analytics or advertising tools are used, they may collect usage information such as pages visited, approximate location, device details, browser details, referrer, and interaction data.

You can ask Pincer Technologies to explain what personal data is held about you, correct inaccurate details, delete information where appropriate, restrict how it is used, object to certain uses, or provide a copy where the law gives you that right.

To make a request, use the contact form and write “Privacy request” in the message.

Where grant-support work is requested, applicants remain responsible for the accuracy of business, financial, eligibility, and scheme information they provide. Pincer Technologies may help shape the technical proposal, but scheme decisions remain with the relevant administrator.

This page may be updated as the website, services, tools, providers, or legal requirements change. The latest version published on this page applies to website use from the date shown.